Xfinity box stuck on welcome screen

Stuck on welcome screen. We had to unplug our TV and flex box for a few minutes, and when we plugged them in again, we got stuck on the welcome screen. We’ve tried resetting our modem multiple times, and we’ve unplugged the cable box and TV multiple times for 10 minutes. Nothing works. Our internet is fine but we can’t get the TV past the ...

Factory Reset the Xfinity Voice Remote Without a Setup Button (XR15) Press and hold the A (triangle) and D (diamond) buttons at the same time for three seconds until the status light changes from red to green. Press 9-8-1. The LED will blink blue three times to indicate that the remote was reset. The factory reset unpairs your remote and TV Box ...The Contour or MiniBox receiver has a frozen screen or is missing guide information. The Contour receivers may not be linking together. Before Reset. Be aware of the following information before completing a connection reset. A TV receiver reset may take up to 15 minutes. TV programs that are actively recording will be interrupted.To send a Private message to Xfinity Support from any Forum page: Click "Sign In" if that prompt is visible. • Click the "Direct Messaging" icon. • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.I'm sorry you are having issues with your cable box, you have reached the right place for help! Let's get this resolved so you can enjoy your cable services. To get started, please send us a [Modmail]( https://comca.st/33FSq4X Copy ) message with your first and last name, along with your physical address.Why is my Xfinity box stuck on the welcome screen? If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex …Technically speaking, soft resetting the cable box is the same as unplugging and plugging it back in. To perform a soft reset without unplugging the cable box, you’ll just press the power button on the cable box and hold it for 10 seconds. The cable box should reset and turn itself back on at this point.

To reset your Xfinity Cable box, you will need to unplug the power cord from the back of the box. Once this is done, wait a full minute and plug the power cord back in. You may need to press the “Power” button on top of your box or remote to turn it on after you have plugged it back in. Once your box is back on, you may need to run through ... If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device.Sep 15, 2023 · Factory Reset the Xfinity Remote with a Setup Button. You can follow these steps to reset an XR11, XR2, or XR5 Remote, which has an inbuilt Setup button: Press and hold the Setup button. In about 5 seconds, the color of the LED on the remote will turn green from red. Press 9-8-1. You will see that the LED will blink twice in green color. All my apps are working on my xfinity apps except HBO MAX it will load then stop and get stuck with a purple screen and the HBO MAX logo it won’t go any further. I have tried everything. Plugging out the tv , plugging out the cable box , restarting the router and plugging it back out and in. Check parental , even deleting the local cache ...1. Restart your device. This is often the simplest fix for many issues. 2. Try another browser. If restarting doesn't work, try opening Xfinity in another browser (Chrome, Firefox, etc.) 3. Clear your cookies and cache. Sometimes stored data can cause problems with websites loading properly.1Pst on main X1 Box (DVR) Well, I am going to post this here since phone support is absolutely useless. Spent literally three hours on the phone with Comcast to resolve my DVR issue to no avail. About four days ago, my X1 DVR box died. Tried to turn on the TV and was greeted with the "Welcome" message and the LED display on the box said "boot".

To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. Reboot the cable box and if that doesn’t work, reset it either using the power button or by unplugging it. ... TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. If you have a wireless TV box or Xfinity Flex device ...Issue 1: Xfinity Flex Not Turning On. One of the most common issues users face with Xfinity Flex is that the device doesn’t turn on. Although it may sound disheartening, the problem is nothing but hidden in your HDMI cable or remote. Follow these simple steps to get your Xfinity Flex up and running: Check whether you are using the right HDMI ...Learn how to fix your X1 or Xfinity Flex TV Box if it is frozen on the Welcome screen. Check your connections, restart the device, and try WPS buttons if needed. Contact us if you …I powered off and on again. 2. When powering off the Flex box, I also unplugged the HDMI cable. After doing these things, I powered the Flex back on, while the Flex was showing the initial Welcome screen, take a battery out of the remote and put it right back, press Voice button numerous times, and I finally got to the next setup menu.If the problem persists, try using an ethernet connection. Xfinity Flex comes with an ethernet cable and an ethernet port. 3. Stuck on Xfinity Logo or Black Screen. If your Xfinity Flex is showing the Xfinity logo or a black screen when turned on, the firmware or software could be the issue.

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I returned the box for a new one at the Xfinity store and it's working now. It had been a working for a few years but I turned the TV on one day and it was stuck on that screen. Despite getting a notice both in chat and on the phone that I would not be receiving a call back, I did get a call from an agent about 90 minutes later.Hey @user_c948e1, thank you for reaching out to Xfinity Support on our Forums. Since the welcome screen is showing, it should be an issue with the HDMI port unless it is related to the handoff. We may need to reprogram the box or replace it. Can you send us a direct message so we can help? To send a direct message: Click "Sign In" if …Press and hold the Power button located on the front of the TV Box for 10 seconds. The TV Box should automatically restart. Restart Using the Power Cord. If your TV Box does not have a Power button (includes XG1v4 DVR TV Boxes and Xi5/Xi6 Wireless TV Boxes): Unplug the TV Box for 10 seconds. Plug the TV Box back in. Restart From Device SettingsInstall the new cable box with the cables that came in the package so you can hook the box up to your TV and wall outlet. Turn on your TV and cable box, then enter your phone number to activate it. Once your number is confirmed, your box is active and you can watch Xfinity channels! Part 1.1 Message Tuesday, April 14th, 2020 6:00 PM Closed x1 box stuck on the welcome screen My box in my room is stuck on the welcome screen, I have unplugged and reset. It won't go past that screen. Do anyone know how to fix this problem? Question • Updated 2 years ago 37.7K 6 0 2 Responses XfinityJoeTru +42 more Official Employee • 7K Messages

Feb 6, 2022 · Stuck on welcome screen. Hello. My X1 box is stuck on the welcome screen loop. Several attempts to fix, using all official steps (cable connections, gateway restart, power cycles of varying lengths) have not yielded positive results. This isn't the first time, but it's taken this long. Please help! Thank you, Hello, @sirjakeyjake. Xfinity Streaming Device stuck on back screen. Device stuck on black screen. Tried restarting it. I know the HDMI cable is plugged in right because when I do a voice command, the box shows up on the upper left corner. Question.Pick your device. Pick troubleshoot and then click on continue. The screen will load and you can click on “system refresh” to start the reset. There is also a default restore option if you don’t have the app. To use that, turn on the streaming device using the power button. Make sure the light is blinking green .Stuck on Welcome Screen Had to exchange my old box for a new one today, but the new one gets stuck on the Welcome screen. I plugged everything in correctly, it powered up but rotates between the "Welcome. Powering up. This may take a few minutes..." and "Welcome. Bienvinedo. Bienvenue." pages.The blue screen says "preparing your box for new software..." and is followed by eight DOCSIS status tests, with the last being "Operational..." The results are either DONE or OK for all of the tests, although the answers are different for each every time I reset. I have tried to unplug for 30-60 seconds multiple times to no avail.It is not a direct path to Shaw Support. Call 1-888-472-2222 to get help. It's possible that a service call will be necessary to replace the device. Or, for a replacement device to be shipped, via Canada Post, to you, for self-installation, and return of the current device. BlueCurve TV Player XG1V4 screen is stuck on "Welcome. Bienvenido.May 12, 2021 · About Xfinity Box. This Xfinity Box is not different from the typical DVR. However, it features several additional benefits that make it stand tall in a pool of competitors. The Xfinity Box is offered for free by Comcast. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. Technically speaking, soft resetting the cable box is the same as unplugging and plugging it back in. To perform a soft reset without unplugging the cable box, you’ll just press the power button on the cable box and hold it for 10 seconds. The cable box should reset and turn itself back on at this point.4 Agu 2022 ... Xfinity Flex comes with an Ethernet port and an Ethernet cable in the box. ... If Xfinity Flex is stuck on the Welcome screen, it's likely that it ...

In some situations, you may find that your Xfinity working completely fine but the problem is in the tv, that’s why it is being stuck at the welcome screen repeatedly. Straight turn off your tv and then start it again. A restart may solve the issue instantly. If your tv has a restart button, it’s fine. If it doesn’t have, go for a manual ...

Thanks for reaching out about the box being stuck on the Welcome screen. That was great that you tried to restart the box. You can also find the System Refresh and Restart signals in the Xfinity My Account app. Have you also checked the coax cable to ensure it is without damage and also finger tight at the wall outlet and the back of the …29 Agu 2022 ... Don't let go until you hear the second beep or see the console boot into low resolution mode (the Xbox boot screen will appear slightly ...Little bit of an odd situation here, my cable box will not boot up and it’s continuously cycling and resetting before it gets off of the welcome screen. Checked all the connections they’re good contacted support and they said a technician might need to come out but I’ve done some research and that seems to be a symptom of a bad box not to ...Power cycled the box Reset the box Restarted my internet modem (no idea why they’ll make me do this when internet is absolutely fine) Test the remote (backlight is on), red light flashes when I press a button The box simply shows a welcome screen when powered on and then goes to a black screen. No setup screen at all. HELP! Authentic representation in film, TV, and media plays an essential role in helping us to value, understand and welcome each other, and the diversity of our experiences. Not only that, but it’s also crucial that you see yourself — that we al...Restarting The Cable Box Through The Device Settings. On the remote, press the Xfinity button. Use the left and right arrow button to navigate to Settings and press Ok. Navigate to the device settings and press ok. On the Settings menu, Click restart. A welcome screen will display, and the system will restart.1 Message Tuesday, April 14th, 2020 6:00 PM Closed x1 box stuck on the welcome screen My box in my room is stuck on the welcome screen, I have unplugged and reset. It won't go past that screen. Do anyone know how to fix this problem? Question • Updated 2 years ago 37.7K 6 0 2 Responses XfinityJoeTru +42 more Official Employee • 7K MessagesStep 4: your cable box will be rebooted. 2. Restart using the power cord. Step 1: Disconnect the cord connecting the cable box. Step 2: plug it back to restart. 3. Using the restore default button. Step 1: Click on the Power button Step 2: hold the power and hold the buttons. Step 3: click the UP and DOWN buttons together. Now, select the restore defaults option.is the flex box an Xi5 or Xi6 wireless? you can connect via ethernet if so to the gateway/modem. I'm trying to set up my Flex box and it's stuck on the screen that says "Welcome. Bienvenido. Bienvenue." I currently provide my own modem/router--is this the issue?

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Xfinity Community Forum. TV. X1. X1 box stuck on Welcome screen. lauren1018 +7 more. Contributor • 51 Messages. Sunday, December 27th, 2020 6:00 AM. Closed. X1 box stuck on Welcome screen ...The Flex box hangs up on the "Welcome Connecting to your entertainment experience" screen. It has been stuck on this screen all day. I got info to come up on the bottom of the screen showing that it is connected toWiFi and showing it's MAC address. I am using an my own modem & router. Any suggestions to get it to finish setup.Check the video input selector on the TV that it is set for the input the cable box is connected to. Check that the cable box is actually turned on and not in standby. If all else fails, unplug the AC for both the TV and cable box. Plug in the TV first, then the cable box, turn on the TV, then turn on the cable box.The blue screen says "preparing your box for new software..." and is followed by eight DOCSIS status tests, with the last being "Operational..." The results are either DONE or OK for all of the tests, although the answers are different for each every time I reset. I have tried to unplug for 30-60 seconds multiple times to no avail.Step 4: your cable box will be rebooted. 2. Restart using the power cord. Step 1: Disconnect the cord connecting the cable box. Step 2: plug it back to restart. 3. Using the restore default button. Step 1: Click on the Power button Step 2: hold the power and hold the buttons. Step 3: click the UP and DOWN buttons together. Now, select the restore defaults option.Got our Xfinity installed yesterday, Guy was great, and everything worked last night. I even watched it a bit this morning. Get home from work, turn on the TV in my office, and its stuck at the Welcome. Bienvenido, Bievenue. I let it sit for approx 10min, tried resetting the box by unplugging and letting it sit, then tried holding the power button.To reset your Xfinity cable box: Find the reset button on the back of the box. It should be labeled Reset. Press and hold the button for at least 30 seconds. The box will restart and go through the reset process. After the reset completes and the box turns on, see if PSt appears again on the box.Why is my xfinity stuck on the welcome screen Is cable TV attached to the TV for TV channels? If yes, restart the cable box by removing the power cord from the mains for a minute, connect it back to restart it and respond back with the result, Be sure to disconnect the AC power of the cable box for a minute. I'm sorry you are having issues with your cable box, you have reached the right place for help! Let's get this resolved so you can enjoy your cable services. To get started, please send us a [Modmail]( https://comca.st/33FSq4X Copy ) message with your first and last name, along with your physical address.Decided to disconnect all cables and power and let it sit for 1 minute. Reconnected all the cables and power and left it to do its thing. Came back 15 minutes later and was still at the welcome screen. Changed out the HDMI and coax cables and let it run again after letting the 4k Box sit unattached for a few minutes. May 18, 2021 · For the past month like many of you each morning the Xfinity box was stuck on Boot and the tv was on the welcome screen. Going to the remote settings/device settings/Power Preferences/ “Restart” also got stuck on Boot like in the morning. What fixed this was going to the iPhone app “Xfinity My Account” then selecting TV, Troubleshoot ... Jun 24, 2023 · Saturday, June 24th, 2023 8:56 PM 4K box stuck at “Welcome” screen. I came home today around 4:00 PM and turned my tv on. The display showed the “Welcome. Bienvenido. Bienvenue.” boot screen. I waited a while and it never changed. ….

We know some Xfinity Flex customers may be seeing three dots on-screen or are stuck on the Welcome screen or in a restart loop. To resolve this issue, you’ll need to perform a factory reset of your streaming TV Box. Here’s how to do it: While Powering ON the device, press and hold the WPS button on the XiOne box for 10-15 seconds.stuck on welcome screen. hey guys, so i’m trying to activate my xfinity cable service, and it just has me stuck on the “welcome, bienvenido, bienvenue” screen. it’ll stay for about …See full list on thedroidguy.com My cable box is stuck on the welcome screen. I’ve unplugged it numerous time, once for 3 hours, and nothing works. We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ...Nov 30, 2022 · All my apps are working on my xfinity apps except HBO MAX it will load then stop and get stuck with a purple screen and the HBO MAX logo it won’t go any further. I have tried everything. Plugging out the tv , plugging out the cable box , restarting the router and plugging it back out and in. Check parental , even deleting the local cache ... Here are a few things you can try to get past the welcome screen and back to your regular programming. 1. Restart your device. This is often the simplest fix for many issues. 2. Try another browser. If restarting doesn’t work, try opening Xfinity in another browser (Chrome, Firefox, etc.) 3. Clear your cookies and cache.Our cable box keeps restarting on its own and then gets stuck on the black “welcome screen.”. This has been happening multiple times a day for the last couple months. Our internet service has also been going out daily for the last few months. Please help. We have made changes to keep employees safe so response and call times may be longer ...I returned the box for a new one at the Xfinity store and it's working now. It had been a working for a few years but I turned the TV on one day and it was stuck on that screen. Despite getting a notice both in chat and on the phone that I would not be receiving a call back, I did get a call from an agent about 90 minutes later. Xfinity box stuck on welcome screen, [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1], [text-1-1]